This section of the AI Concierge portal contains a record the of calls handled by your AI assistants. These recordings are kept for 90 days and then deleted.
Finding your call #
You can filter displayed calls by relative date, and by the assistant that handled the call.
Running across the top of the call records:
- Call ID
- This is the unique identifier for the particular call. You can copy the call ID using the button on the right, this is especially useful when raising faults to Gamma.
- Assistant
- This specifies which AI assistant handled the call.
- Call Recording
- The call recording can be listened to using this widget. The call can be downloaded and its playback speed adjusted using the three-dot menu on the right.
- Duration
- The duration of the call is listed here in minutes and seconds.
- Type
- This lists whether the call was a traditional phone call or a WebCall made via a browser.
- Status
- The status displays what happened to the call (completed, ended by caller, missed etc)
- Sentiment
- This displays the analysed sentiment. This is based on tone and language used during the call.
- Date
- The date and time when the call was made is shown here.
- Actions
- Use the eye icon to see detailed information for that specific call. In addition to collated call information, you can see a summary of the call itself, as well as a complete transcript.
