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Gamma Academy Knowledge Base

FibreXchange Provisioning and In-Life Changes

  • FibreXchange Overview
  • FibreXchange Ordering Journey: Step‑by‑Step Guide

FibreXchange Technical Support

  • Raising a FibreXchange Fault

FibreXchange Service Description

  • FibreXchange Service Description
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  • Raising a FibreXchange Fault
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Raising a FibreXchange Fault

Suspected faults should be raised to Gamma via the following contact options:

FibreXchange Support #

Provisioning Email: FTTPL3Orders@gamma.co.uk

Provisioning contact number: 0161 241 8318

Faults Email: FTTPL3faults@gamma.co.uk

Phone: 0161 388 9784

It is essential that first line checks have been completed to ensure possible causes have been ruled out. These are often quicker to resolve and will get your customer back online much sooner.

Please Note #

The Broadband Health Check is not currently available for FibreXchange orders.

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Updated on 11/06/2026
Raising a FibreXchange FaultRaising a FibreXchange Fault
Contents
  • FibreXchange Support
  • Please Note

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