View Categories

Horizon with Webex – Provisioning Guide

Introduction and Purpose #

What is Horizon with Webex? #

Horizon with Webex is the next generation of Unified Communications as a Service solution offered within your Horizon solution; combining the award winning Webex application with Gamma’s trusted Horizon telephony capabilities to deliver a cohesive user experience with a consistent user interface across desktop, mobile and tablet devices. Horizon with Webex provides voice, video, presence, messaging, audio & video conferencing services and collaborative tools.

How do I set up Horizon with Webex for my customers? #

Horizon with Webex is enabled through the Gamma Portal and Horizon GUI. This can be installed as part of a New Company Order, and added in-life to an existing Company.

Prerequisites #

  • Gamma Portal Account: Ensure you have a Gamma Portal account and the necessary permissions to order Horizon. If you lack these permissions, please speak to your account manager.
  • Horizon GUI Access: You must be a Horizon Company Administrator.

Ordering Webex Bolt-Ons through the Gamma Portal: #

  1. Navigate to Provisioning & Service Management:
    • Go to ‘Provisioning & Service Management’ > ‘Hosted’ > ‘Horizon’ > ‘Horizon Manage Company’.

  1. Search for Horizon Company:
    • Locate the Horizon Company you wish to add Horizon with Webex to.

  1. Manage Bolt-ons:
    • Select ‘Actions’ > ‘Manage Bolt-ons’
  1. Subscription Summary:
    • On the ‘Subscription Summary’ page, click ‘Add More Bolt-ons’:
  1. Select Bolt-ons:
    • Choose the quantity of desired Bolt-ons:
      • Horizon with Webex – Smartphone
      • Horizon with Webex – Basic
      • Horizon with Webex – Standard
      • Horizon with Webex – Premium

Please refer to the Horizon with Webex Feature Matrix for further details on subscription tiers.

  1. Submit Order:
    • Press ‘Submit’

Confirmation #

Once these steps are completed, you will receive a confirmation message with your order reference number. If you do not receive this, please contact the Service Desk.

Configuring Horizon with Webex for a user in the Horizon GUI #

Notes #

  • Ensure you have the correct Bolt-ons before proceeding.
  • You can log in to the Horizon GUI as a Company Administrator by visiting https://www.unlimitedhorizon.co.uk/ or via SSO through the Gamma Portal (‘Login to Horizon’).
  • Horizon with Webex can only be provisioned onto an existing user. For new users, create the user first and then follow the instructions below.
  1. List Users:
    • Highlight ‘Users’ and select ‘List Users’
  1. Edit User:
    • Find the user you wish to add Horizon with Webex to and select ‘Edit’.
  1. Phone Tab:
    • Select the ‘Phone’ tab.

  1. Manage Soft Clients:
    • Select ‘Manage Soft Clients’.
  1. Enable Horizon with Webex:
    • Select ‘Enable Horizon with Webex’.
  1. Select Webex Bolt-on:
    • Choose the relevant Webex Bolt-on.
  1. Webex Email:
    • Enter the ‘Webex Email’ and submit.

Confirmation #

Once submitted successfully, an email will be sent to the End User with details to download Webex and set their password. This initial password will expire 7 days from creation.

If you encounter any issues or require further assistance, please contact the Service Desk.