In order to make any in life changes, you will first need to search for the relevant end point on the Gamma Portal.
Search for the required end point
Click on View to access the end point details and select the required action.
Numbers #
Add new numbers #
For adding DDIs you can follow one of the following processes:
- Next Available Numbers can be used for geographic numbers by following the below process using the Microsoft Teams – Direct Routing Service Management page.
- Specific Number Requests can be done following the Specific Geographic Number Request process and then once allocated to your account can be added using the “Specific Number” tab.
- Non-Geographic Numbers can be done using the Reserving Non Geographic Numbers process (please see our Gamma Numbers and Porting guide) and then adding the number using the “Specific Number” tab.
Select the account that has the endpoint you wish to Add New Numbers for and click “View”. Click on the “Add New Numbers” option in the Actions drop down and click Continue
Click Save when all required Numbers added.
Deallocate NGN #
Select the account that has the endpoint you wish to Deallocate NGNs for and click “View”. Click on the “Deallocate NGNs” option in the Actions drop-down and click Continue
This Action allows users to deallocate any previously added NGNs from the Endpoint.
Update Network CLI #
Select the account that has the endpoint you wish to change the Network CLI for and click “View”. Click on the “Update Network CLI” option in the Actions drop-down and click Continue
This Action allows Users to change the Network CLI for the Endpoint.
CLI Presentation #
There is an option for CLI presentation which enables customers to select a single presentation number from the numbers associated to the Service. This is implemented within the Gamma environment and applied after any CLI presentation configured within the Teams Tenant itself. Any Geographic or Non-Geographic number associated with the Service can be selected, given both are terminated natively within the service.
There are two areas within the portal where the presentation number can be edited:
- Within the number presentation section under Service Details, whereby the edit function will take you to the screen to allow you to choose from the list of available numbers
- As an in-life action where you would choose “Update Presentation Number” from the action list drop down which will again screen to allow you to choose from the list of available numbers.
Endpoint #
CLI Flexibility Settings #
Select the account that has the endpoint you wish to change the CLI Flexibility Settings for and click “View”.
Click on the “CLI Flexibility Settings” option in the Actions drop-down and click Continue This Action allows Users to change the CLI Flexibility Settings for the Endpoint.
Update call barring settings #
Select the account that has the endpoint you wish to Update Call Barring Settings for and click “View”.
Click on the “Update Call Barring Settings” option in the Actions drop-down and click Continue
Gamma Microsoft Teams – Direct Routing offers five call barring options; all are controlled using the Gamma Portal. The call barring options which we offer are:
No Call Barring International Call Barring Mobile Call Barring Premium Call Barring
All Call Barring (expect freephone)
New endpoints as standard bar outbound calls to International and Premium Rate numbers. If you require this account to support Call Terminations to International and / or Premium rate numbers, please uncheck the appropriate option(s) below. Please note: In allowing the account to pass these calls, as per the standard Gamma Telecoms Services Agreement, the Channel Partner accepts all call liabilities associated with the account.
Once the required changes have been made to the call barring settings click ‘Save’ to confirm them.
Update CLI Rules #
Select the account that has the endpoint you wish to change the Incoming CLI or DDI Rules for and click “View”.
Click on the “Update CLI Rules” option in the Actions drop-down and click Continue
From here, you can select what the Incoming CLI or DDI Rule is to be set as. The options you have are:
- Leading Zero (0207…)
- No Leading Zero (207…)
- E.164 Format (+44207…)
Partners should be aware that modifications to the format of the DDI presented to the customer must align with the format currently defined in the applicable Microsoft calling plan in the customer tenant. If the two formats are not aligned, then calls will fail.
Service #
Advanced diagnostics #
Select the account that has the endpoint you wish to access Advanced Diagnostics for and click “View”.
Click on the “Advanced Diagnostics” option in the Actions drop-down and click Continue
This Action Allows You to Start or Resume a Diagnostic Journey, or View Completed Journeys.
Our Microsoft Teams – Direct Routing Advanced Diagnostics Tool has been designed to give you more information to help you determine where a potential fault may lie; making sure that if you do have a fault on your endpoint you can resolve the issue efficiently.
The Tool also allows you to log a fault directly into the Gamma Service Desk without needing to call/email the team.
The journeys we have available for the Advanced Diagnostics Tool are: Unable to make outbound calls
Unable to receive inbound calls There is a problem with call quality
Either the calling party or the called party cannot hear the other (One Way Audio)
Cease End Point #
Select the account that has the endpoint you wish to cease and click “View”. Click on the “Cease Endpoint” option in the Actions drop-down and click Continue
This Action Allows You to Cease this Endpoint or cancel the Service during Test Mode.
Leave Test Mode #
Select the account that has the endpoint which you wish to take out of test mode,and click “View”. Click on the “Leave Test Mode” option in the Actions drop-down and click Continue
By selecting to confirm ending Test Mode and clicking Continue, it will convert into a fully operational service with associated billing, and aligned to the contract term chosen. Configuration changes, such as increasing the number of users can be managed In-Life through the Portal.
Configure Fraud Management #
The Fraud Management System (FMS) feature allows Microsoft Teams -Direct Routing channel partners to protect themselves from fraudulent activity from endpoints that have fallen victim to hacking or excessive unauthorised call spends. The feature allows partners to pre-set individual call limits against specific Microsoft Teams endpoints and have automatic call barring invoked if these thresholds are breached.
For full information on Fraud Management please see the Microsoft Teams – Direct Routing Technical Service Description.
The FMS is the default option when you are provisioning a Teams endpoint unless you choose to remove this default on the order. You can add/remove the FMS back on at any time. To do this, please following the below steps.
From here you can switch Fraud Management On or Off and select your daily spend limit (defaulted to £500). The daily spend limit is a rolling 24 hr aggregation of call charges across all channels on that endpoint, the time starts when the endpoint is successfully commissioned as part of a new order or when the feature is configured and then ‘saved’ on an existing endpoint. The 24 hr clock will re-set if the threshold is breached and subsequently has the blocking removed.
The weekly spend limit is a rolling 7-day aggregation of call charges across all channels on that endpoint, the time starts when the endpoint is successfully commissioned as part of a new order or when the feature is configured and then ‘saved’ on an existing endpoint. The 7 day clock will re-set if the threshold is breached and subsequently has the blocking removed.
In the “Warning (%)” text box enter at what threshold you’d like us to send a warning text/email out (defaulted to 70%).
If you want to set up Fraud Management and have the warning email sent to multiple email addresses, you can do this by separating the email addresses with a semi-colon.
Teams Endpoint is barred because of Fraud Management #
If the endpoint exceeds either the 24 hour or 7 Day limit, the endpoint will be automatically barred from making any outbound calls, (with the exception of emergency service calls). An email will then be sent from ‘Gamma Fraud Management Systems’ containing the following details and will be delivered to the address configured in the original notification alert:
Action: All Calls Barred Threshold Breach Period Endpoint Identification Total Call Duration
Total Call Cost
Total Number of Calls
The email will contain an attachment with the relevant CDRs for the period covered. This detail can be used to assist in the determination of whether fraudulent calls have been made.
It is the Channel Partner’s responsibility to inform the end user as to the reason that Call Blocking has been applied to their account. End users will receive a ‘fast busy’ when attempting to make out-bound calls. In a future release, call attempts will be diverted to a recorded announcement instructing them to contact their service provider.
Resend order confirmation email #
If you need another copy of your confirmation email, you can resend this by going onto the Gamma Portal, select ‘Provisioning & Service Management’, ‘Voice Connectivity’, Microsoft Teams – Direct Routing’ then ‘Service Management’.
Select the ‘Actions’ drop-down box and select ‘Resend Order Confirmation Email’.
Update access type #
Select the account that has the endpoint you wish to update the Access type for and click “View”. Click on the “Update Access Type” option in the Actions drop-down and click Continue
This Action allows you to update the Access Type associated with this service.
Update Customer Details #
Select the endpoint you wish to update the Customer Details for and click “View”.
Click on the “Update Customer Details” option in the Actions drop-down and click Continue. This Action Allows You to Update Customer Details:
Update Privacy Settings #
You can set up on the Gamma Portal if you’d like your Teams service to either:
- Always show your telephone number (No privacy feature)
- Always show your telephone number, and dial 141 before you make a call to withhold your telephone number.
- Always hide your telephone number, and dial 1470 to show your telephone number.
Select the account that has the endpoint you wish to update the Privacy Settings for and click “View”.
Click on the “Update Privacy Settings” option in the Actions drop-down and click Save.
Update User Count #
Select the account that has the endpoint you wish to update the User Count for and click “View”. Click on the “Update User Count” option in the Actions drop-down and click Continue.
Enter the new number of users the endpoint is to support.
Please note if adding more than 500 new users you will need to email presales@gamma.co.uk with your request for verification before it can be placed.
