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Gamma Academy Knowledge Base

Provisioning and In-Life Changes

  • Customer Requirements Capture Guide
  • Enable Horizon Contact with a New Horizon Company
  • Enable Horizon Contact with an Existing Horizon Company
  • Network Configuration Guidelines for Horizon Contact
  • Provisioning Horizon Contact Users on the Horizon Platform
  • Assigning CRM bolt-ons to users
  • Ceasing Horizon & Horizon Contact
  • System Level Functionality
    • System Level Functionality
    • Automatically assigned system level settings
    • System level flows

Technical Support

  • Offline Reporting Destinations
  • Horizon Contact AWS migration – What you need to know
  • Diagnosing Call Quality Issues with WebRTC Diagnostics
  • Understanding WebRTC diagnostic tests
  • Horizon Contact Known Behaviours
  • Horizon Contact as a Web Application Via Edge
  • Generating HAR Files for diagnostics
  • Horizon Contact Glossary

Knowledge Bases

  • Horizon Contact Agent Knowledge Base
  • Horizon Contact Supervisor Knowledge Base
  • Horizon Contact Administrator Knowledge Base

Integration Guides

  • ConConnect Integration
  • Care Connect Integration
  • Contact Salesforce Integration
  • Contact Zendesk Integration
  • Contact Microsoft Dynamics Integration
  • Contact CRM Integration Developer Guide

Service Description

  • Horizon Contact Service Description

Horizon Contact Release Notes

  • Horizon Contact Release Notes
  • Horizon Contact 2024 Release Notes
  • Horizon Contact 2023 Release Notes
  • Horizon Contact 2022 Release Notes
  • Horizon Contact 2021 Release Notes

T&Cs and SLAs

  • Horizon T&Cs and Horizon Contact
  • Horizon Contact SLAs
    • Horizon Contact 2025 SLAs
    • Horizon Contact 2024 SLAs
  • Contact Safe-Pay T&Cs
    • Contact Safe-Pay T&Cs

Horizon Contact Forms

  • Horizon Contact Forms and Downloads
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  • Contact Safe-Pay T&Cs
  • Contact Safe-Pay T&Cs
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Updated on 25/09/2025
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