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Managing PhoneLine+ Companies in the Gamma Portal

After provisioning PhoneLine+ for a customer company, the Manage Companies page in the Gamma Portal provides all company details and a range of actions to help you manage the service.

Accessing the Manage Companies Page #

To find the Manage Companies screen:

  1. Log in to the Gamma Portal.
  2. Navigate to:
    • Provisioning and Service Management > Hosted > PhoneLine+ > Search and Manage Companies.

This will display the Manage Companies table, showing all companies for which you have provisioned PhoneLine+.

Manage Companies Functionality #

The Manage Companies table displays:

  • Company name.
  • Associated PhoneLine+ plan.
  • Status (Active, Suspended, Ceased).
  • Order creation date.
  • Available Actions.

Use the Search bar to quickly locate a company or scroll through the list.

Actions Menu Options #

The Actions dropdown provides tools to manage the service.

1. Add & Edit Numbers #

  • Select Add Numbers.
  • View existing numbers and assign/unassign them to users, teams, or plans.
  • To add a new number:
    • Click Add New Number.
    • Search for an available option and follow provisioning steps.

2. Add & Edit Users #

  • Select Add Users.
  • View existing users or click Add New User to create one.
  • Modify user details via the Users table:
    • Update profile info (name, email, user type).
    • Change default number.
    • Set a 6-digit PIN for voice portal.
    • Send password reset email.

Note: Hardware-only customers do not have email addresses linked. Ensure emergency services address is updated.

3. Suspend Service #

  • From Actions, select Suspend Service.
  • Optionally redirect outbound calls to a specified number.
  • Click Suspend to confirm. You can reverse this action anytime.

4. Upgrade or Regrade Service #

  • From Actions, select Configure Service.
  • Scroll to the Plan section:
    • Regrade: Change contract term (e.g., 24 months → 60 months).
    • Upgrade: Change plan type (e.g., hardware-only → PhoneLine+ Office).
  • Click Submit to apply changes.

Important: Downgrades are not permitted. Hardware-only upgrades require an email address for users.

5. Remove Service #

  • From Actions, select Remove Service or use the option on the account overview page.
  • Choose a reason for removal (add details if selecting “Other”).
  • Click Remove to confirm.

Warning: This action is irreversible. To reactivate, you must create a new company.

Conclusion #

The Manage Companies page offers comprehensive tools for managing PhoneLine+ services. For hardware provisioning guidance, refer to our Order Hardware training materials.