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Gamma Academy Knowledge Base

Provisioning and In-Life Changes

  • Before Ordering Ethernet
    • Ethernet Provisioning Overview
    • Ethernet Pricing Tool
    • Ethernet Pricing Tool V2.0
    • Ethernet Pricing Tool – In Life Changes
    • Ethernet Manual Quote Request Process
    • Resiliency Access Option Two
  • Ordering Ethernet
    • Ethernet Place a New Order
    • EFM Ethernet Order Process
    • FTTC Ethernet Order Process
    • Fibre Ethernet Order Process
    • xDSL Backup Order Process
    • Order Tracking and Alerts
    • Ethernet Ordering – Avoiding Delays in Delivery
    • Ethernet CES Expedite Charges
  • In-Life Configuration
    • In-Life Changes
    • Ethernet Order and Service Management
    • Policy for adding Backup to a live service
    • Ethernet Highlight Circuit Monitoring
  • In-Life Ordering
    • Cloud Exchange Services
    • 4G Fast Start and 4G Backup
    • Ethernet 4G Fast Start and Backup FAQ’s

Technical Support

  • Cisco and One Access Router Guides
  • Diagnosing and Fixing a Fault
    • First Line Checks Guide
    • Fault Types
    • Ethernet Hard Down
    • Ethernet Slow Speed Fault
    • Ethernet Intermittent Connection
    • Ethernet 4G Fast Start and 4G Backup troubleshooting
    • Ethernet Packet Loss or High Latency
    • Ethernet REIN on EFM interference
    • Raising a Fault
  • Available Support
    • Technical Support Structure
    • Ethernet End User Technical Support
    • Ethernet Point to Point Support Guide

Service Description

  • Ethernet Service Description

T&Cs and SLAs

  • Ethernet Terms and Conditions
  • 4G Access Agreement Terms and Conditions
  • PXC Ethernet Promotion
  • Ethernet SLAs
    • Ethernet 2025 SLAs
    • Ethernet SLAs
    • Ethernet 2024 SLAs
    • Ethernet 2023 SLAs
    • Ethernet 2022 SLAs
    • Ethernet 2021 SLAs
    • Ethernet 2020 SLAs
    • Ethernet 2019 SLAs
    • Ethernet 2018 SLAs
    • Ethernet 2017 SLAs

Ethernet Forms

  • Ethernet Forms

Product Information

  • Product and Industry Information
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  • Ethernet
  • Product Information
  • Product and Industry Information
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Product and Industry Information

We have collated product and industry information for our Ethernet services. This includes our resiliency options as well as the latest information for BT’s exchange exit programme.

Updated on 13/03/2025
Product and Industry InformationProduct and Industry Information

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