Gamma monitor all managed Ethernet circuits 24 hours a day, 7 days a week, 365 days a year.
You are able to receive alerts for the Ethernet circuits you manage. This is done using the Highlight monitoring tool that support all Ethernet circuits
For wires-only services, the monitoring is your responsibility.
Support Structure #
Responsibility | Gamma | Partner |
1st line contact |
| X |
1st line triage |
| X |
2nd to 4th line support | X |
|
Diagnostic testing | X | X |
(Remote) router management – managed services | X | |
Onsite router diagnostics (where needed) | X | |
Router management – wires-only services |
| X |
Organising Openreach engineer visits | X | X |
