Listed below are the commonly understood fault types that can affect Ethernet connections, including their fault priority.
Hard down #
- Total loss of service in one or both directions (upload or download)
- Priority 1 fault which is defined in the Service Level Agreement (SLA)
- Please contact your account manager for more information on Ethernet Terms and Conditions which include the SLA or alternatively, this can be found in your Service Description Guide
Intermittent Connection #
- Connection is dropping out intermittently
- Priority 2 or 3 fault, dependent on severity of impact to the end user
Slow Speeds #
- Expected bandwidth speeds are not being achieved
- Can have several root causes
- Priority 2 or 3 fault, dependent on severity of impact to the end user
Packet Loss and High Latency #
- Varied symptoms, most commonly experienced as slow speeds
- Can have several root causes
- Priority 2 or 3 fault, dependent on severity of impact to the end user
Further details on these fault types can be found in the following articles of this section or in the First Line Checks guide document.