The following list of charges will be applied to Converged Ethernet Services (CES). These will apply to instances for expedites requests occurring at the install stage and/or during in-life stages of the service.
Requests made via email to the IP Orders team, a request of expedite is not acceptance and this will be reviewed with TSC Data before any charges are applied.
Any new commission requests received after 14:00 will be dealt with the next working day, same expedite charges will apply.
Same day delivery requests will also incur courier costs, the expedite and courier charges should be agreed in advance.
No refund on failed delivery, the Channel Partner and end user should ensure a named person is at the premises to accept the delivery.
CES Change Request | Current SLA (working days) | Expedite SLA | Charge (£) | Description |
Bandwidth change | 2 | 1 | 75 | Changing CPE bandwidth configuration (increase/decrease) |
Update QoS Policy | 2 | 1 | 75 | Updating or applying voice QoS policy |
IP Address Changes | 2 | 1 | 75 | Changing CPE IP address range(s) |
Enable /Disable feature (DHCP etc.) | 2 | 1 | 75 |
|
Suspension / Cease | 5 | 1 | 75 |
|
New Ethernet Service Build | 10 | 3 | 250 | New commission (network build, CPE configuration and shipment) |
New Ethernet Service Build | 10 | 1 | 500 | New commission (network build, CPE configuration and shipment) |
Ethernet Service Regrade | 5 | 1 | 250 | Regrade to alternate product |
Onsite Router Installation Service (Optional Extra) #
The Onsite Router Installation is a chargeable and optional extra service feature that can be selected during the order stage on both the Gamma Portal for Internet Access orders and within the CRF for Converged Ethernet, Data Centre, Resilient or any bespoke services.
This service enhancement is optional and can be chosen to eliminate the challenges you face due to limited IT resources, geographic location and expertise. All installs are conducted by Cisco accredited engineers, who configure, connect and ensure your connectivity is fully operational before leaving site.
The Installation Service is available within the UK and Northern Ireland with the exception of Kingston upon Hull, Isle of Man, Isles of Scilly and the Channel Isles.
The Installation Service shall be performed between the hours of 09:00 to 17:30, Monday to Friday excluding public holidays. Any installations outside of these hours will be subject to an out of hours charge.
The Partner is responsible for connecting the Gamma engineer installed router to the end users Local Area Network (LAN).
The installation tasks will include:
- Configuration of the router by default to act as a terminating device to the Ethernet Service.
- the installation and configuration of the proposed router appliance(s)
- the allocated installation period is up to 3.75 hours
- any bespoke requests as agreed in a Project Managed delivery
- connect cable between Gamma CPE and Gamma NTE
- the performance of operational tests to check connectivity between the Gamma network and the router
- contact Gamma TSC Data Team to check connectivity and management, monitoring exist setup
- where appropriate, the setup of additional resilience (dual routers)
- labelling of the router, power lead and cat-5 cable to the Gamma NTE
- Remove all packaging and ensure site is left as found
Out of scope;
Connection of Gamma supplied router to the End User Local Area Network (LAN)
Any work or support of devices on the End User LAN