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Provisioning and In-Life Changes

  • Before Ordering Ethernet
    • Ethernet Provisioning Overview
    • Ethernet Pricing Tool
    • Ethernet Pricing Tool V2.0
    • Ethernet Pricing Tool – In Life Changes
    • Ethernet Manual Quote Request Process
    • Resiliency Access Option Two
  • Ordering Ethernet
    • Ethernet Place a New Order
    • EFM Ethernet Order Process
    • FTTC Ethernet Order Process
    • Fibre Ethernet Order Process
    • xDSL Backup Order Process
    • Order Tracking and Alerts
    • Ethernet Ordering – Avoiding Delays in Delivery
    • Ethernet CES Expedite Charges
  • In-Life Configuration
    • In-Life Changes
    • Ethernet Order and Service Management
    • Policy for adding Backup to a live service
    • Ethernet Highlight Circuit Monitoring
  • In-Life Ordering
    • Cloud Exchange Services
    • 4G Fast Start and 4G Backup
    • Ethernet 4G Fast Start and Backup FAQ’s

Technical Support

  • Cisco and One Access Router Guides
  • Diagnosing and Fixing a Fault
    • First Line Checks Guide
    • Fault Types
    • Ethernet Hard Down
    • Ethernet Slow Speed Fault
    • Ethernet Intermittent Connection
    • Ethernet 4G Fast Start and 4G Backup troubleshooting
    • Ethernet Packet Loss or High Latency
    • Ethernet REIN on EFM interference
    • Raising a Fault
  • Available Support
    • Technical Support Structure
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    • Ethernet Point to Point Support Guide

Service Description

  • Ethernet Service Description

T&Cs and SLAs

  • Ethernet Terms and Conditions
  • 4G Access Agreement Terms and Conditions
  • PXC Ethernet Promotion
  • Ethernet SLAs
    • Ethernet 2025 SLAs
    • Ethernet SLAs
    • Ethernet 2024 SLAs
    • Ethernet 2023 SLAs
    • Ethernet 2022 SLAs
    • Ethernet 2021 SLAs
    • Ethernet 2020 SLAs
    • Ethernet 2019 SLAs
    • Ethernet 2018 SLAs
    • Ethernet 2017 SLAs

Ethernet Forms

  • Ethernet Forms

Product Information

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  • Home
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  • T&Cs and SLAs
  • Ethernet SLAs
  • Ethernet SLAs
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Ethernet SLAs

Here we will host the latest Ethernet SLA reports, split by year.

  • 2025
  • 2024
  • 2023
  • 2022
  • 2021
  • 2020
  • 2019
  • 2018
  • 2017
Updated on 06/05/2025
Ethernet 2025 SLAsEthernet 2024 SLAs

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