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Gamma Academy Knowledge Base

Provisioning and In-Life Changes

  • Before Ordering SIP
    • Gamma Combined Solution Customer Requirement Form
    • Number Requirements
    • Equipment Conformance List
  • Ordering SIP on the Gamma Portal
    • Place a New SIP Order
  • In-Life Configuration
    • Add or Remove Numbers to/from SIP
    • Migrating a Standard Build to Enhanced
    • Fraud Management
    • Call Line Identity (CLI) Rules
    • Change Access Type
    • Update Customer Premises Equipment (CPE)
    • Update IP Address
    • Privacy Settings
    • Codecs & Packetisation
    • Channels
    • Cease an Endpoint
    • Cease Call Manager
  • Service Acceptance Testing
    • Service Acceptance Testing Introduction
    • Stage 1 – SIP Trunking Acceptance Testing
    • Stage 2 – Enhanced Build Testing
    • Stage 3 – Capacity Acceptance (Load test)

Features

  • CLI Flexibility
  • Call Barring
  • Call Diverts

Advanced Features

  • [Legacy] Microsoft Lync / Skype for Business
  • 3cx SIP Configuration
  • SIP Trunk Call Manager Setup
    • Create or Upgrade a New SIP Trunk Call Manager Account
    • Bulk App User Creation
    • Create Users and Profiles
    • End User Call Management Features
  • SIP Trunk Call Manager (STCM) Advanced Features
    • End User Call Management – Additional Features
    • STCM Call Queue Settings & Behaviour
    • STCM Distribution
    • STCM Advanced Statistics & Push Reports
    • STCM Customer Fields
    • STCM Business Continuity
    • STCM Replace Announcements
    • STCM Limit Caller Admissions (LCA)
    • STCM Diverts Guide
    • STCM Setup Notifications for Billable Options
    • STCM Call Plan Validation Errors

Technical Support

  • Diagnosing Faults
    • SIP Health Check
    • Advanced Diagnostics
    • I Have a Problem With Call Quality
    • I Have a Problem With Call Routing Issues
    • Raising a fault
  • Technical Information
    • SIP Infrastructure Upgrade
    • SIP Trunking Infrastructure Upgrade
    • MSX 11&12 IP Address Change Process Guide for Customers
    • PCI Compliance
    • Nuisance and Malicious Calls
    • Hacking
    • DTMF
    • Fax
    • Mass Calling Event
    • Failover on Resilient SIP Designs
  • International Support
    • International SIP FAQ Guide
    • International Equipment Conformance List

Service Description

  • SIP Service Description

T&Cs and SLAs

  • Gamma SIP Trunks Terms and Conditions
  • SIP and Microsoft Teams Phone SLAs
  • SIP Trunks Voice Traffic Policy

SIP SLAs

  • Gamma SIP Trunks – 2025 SLAs
  • Gamma SIP Trunks – 2024 SLAs
  • Gamma SIP Trunks – 2023 SLAs
  • Gamma SIP Trunks – 2022 SLAs
  • Gamma SIP Trunks – 2021 SLAs
  • Gamma SIP Trunks – 2020 SLAs
  • Gamma SIP Trunks – 2019 SLAs
  • Gamma SIP Trunks – 2018 SLAs
  • Gamma SIP Trunks – 2017 SLAs
View Categories
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  • Advanced Features
  • SIP Trunk Call Manager Setup

SIP Trunk Call Manager Setup

SIP

  • Create or Upgrade a New SIP Trunk Call Manager Account
  • Bulk App User Creation
  • Create Users and Profiles
  • End User Call Management Features

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