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Provisioning and In-Life Changes

  • Before Ordering Inbound
    • Inbound Architecture
    • Inbound Features Matrix
    • Inbound and Horizon Working together
    • Inbound for Horizon Business Process Guide
  • Ordering Inbound
    • Ordering Inbound
    • Inbound International Number Porting Process
  • Configuring Inbound
    • Inbound User Login & MFA
    • Inbound – Administrating Users
    • Inbound – Managing MFA
    • Inbound Call Plans Creation and Changes
    • Inbound Account Management
    • Inbound Business continuity

Features

  • Call Plans
    • Inbound Manage My BC
    • Inbound Point My Number
    • Inbound IVR and Menu Option
    • Inbound Call Queues
    • Inbound Aliasing
    • Inbound Hunt Groups
    • Inbound Area Control
    • Inbound Limit Caller Admission
  • Routing
    • Inbound Root Control
    • Inbound CLI Based Routing
    • Inbound Date, Time and Destination Controls
    • Inbound Goto Features 1,2 and 3
    • Inbound Distribution and Diversion Controls
  • Company Admin
    • Inbound Manage Custom Fields
    • Inbound Notifications
    • Inbound Announce 
    • Inbound Suspend and Resume Call Recording Feature
    • Inbound Voicemail
  • Reviewing Calls and Statistics
    • Inbound View History
    • Inbound Performance and Statistics
    • Inbound Custom Fields
    • Inbound Listen to my Calls

Technical Support

  • Inbound – Technical Support
  • Inbound – Destination Risk
  • International Inbound Numbers – New Portal
  • Inbound – Unwanted and Nuisance Calls
  • Inbound – Glossary
  • Withdrawal of Gamma mobile applications for Inbound, Business Continuity and SIP Trunk Call Manager

Service Description

  • Inbound Service Description

Inbound SLAs

  • Inbound 2025 SLAs
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Inbound Forms

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Inbound Release Notes

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  • Provisioning and In-Life Changes
  • Configuring Inbound
  • Inbound – Administrating Users
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Inbound – Administrating Users

The rights of users can be managed individually, or alternatively users can be added to a group, and the rights of that group will be inherited by it’s members. Management is performed via the ‘Administration’ tab on the Portal. Only Administrators have visibility of this menu, it contains:

User administration, allows the admin to create users and assign rights and Inbound numbers.

Group administration, allows the admin to create groups and assign rights and Inbound numbers.

Additionally to the User admin menu, specific Announcements can be made available to the group.

Member administration, allows the admin to add and remove users to and from groups.

  • Once a user is a member of a Group, their rights can only be controlled from the Group they belong to.
  • When a user is moved to a Group any rights they were individually assigned are automatically lost. Similarly, when they are moved out of a Group, rights they inherited from the Group would be lost.
  • A user can only belong to one Group
Updated on 29/04/2024
Inbound User Login & MFAInbound – Managing MFA

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