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Provisioning and In-Life Changes

  • Before Ordering Inbound
    • Inbound Architecture
    • Inbound Features Matrix
    • Inbound and Horizon Working together
    • Inbound for Horizon Business Process Guide
  • Ordering Inbound
    • Ordering Inbound
    • Inbound International Number Porting Process
  • Configuring Inbound
    • Inbound User Login & MFA
    • Inbound – Administrating Users
    • Inbound – Managing MFA
    • Inbound Call Plans Creation and Changes
    • Inbound Account Management
    • Inbound Business continuity

Features

  • Call Plans
    • Inbound Manage My BC
    • Inbound Point My Number
    • Inbound IVR and Menu Option
    • Inbound Call Queues
    • Inbound Aliasing
    • Inbound Hunt Groups
    • Inbound Area Control
    • Inbound Limit Caller Admission
  • Routing
    • Inbound Root Control
    • Inbound CLI Based Routing
    • Inbound Date, Time and Destination Controls
    • Inbound Goto Features 1,2 and 3
    • Inbound Distribution and Diversion Controls
  • Company Admin
    • Inbound Manage Custom Fields
    • Inbound Notifications
    • Inbound Announce 
    • Inbound Suspend and Resume Call Recording Feature
    • Inbound Voicemail
  • Reviewing Calls and Statistics
    • Inbound View History
    • Inbound Performance and Statistics
    • Inbound Custom Fields
    • Inbound Listen to my Calls

Technical Support

  • Inbound – Technical Support
  • Inbound – Destination Risk
  • International Inbound Numbers – New Portal
  • Inbound – Unwanted and Nuisance Calls
  • Inbound – Glossary
  • Withdrawal of Gamma mobile applications for Inbound, Business Continuity and SIP Trunk Call Manager

Service Description

  • Inbound Service Description

Inbound SLAs

  • Inbound 2025 SLAs
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  • Call Plans
  • Inbound Manage My BC
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Inbound Manage My BC

The Manage my BC button enables you to invoke a pre designated Business Continuity plan for your Inbound number(s). There is also the option to restore the last active call plan when the BC routing is no longer required (see How to use ‘One Touch’ for more detailed instruction on how to use the Business Continuity functionality).

After clicking on the Manage my BC plan you will see the popup window shown below.

image_pdf
Updated on 28/03/2024
Inbound Limit Caller AdmissionInbound Point My Number

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