Introduction #

As part of ongoing product enhancements, Gamma is changing supplier arrangements for our International Inbound numbers and there will be a new International Numbers portal.  Portal functionality remains the same and the portal layout and operation has been simplified. 

Dashboard Screen #

Once logged in previously, you would have been presented with this welcome screen, with all the action tabs across the top of the screen:

Old Portal: #

New Portal #

The new welcome dashboard screen appears as below with all actionable items as icons or links.

The News Feed icon at the bottom of the screen is where we can share with you any industry news/changes etc.

Services #

Order a New Number #

To Order a new number, simply click on the Order a new Number Icon

This will take you into a standard ordering capture form where you can add all the details pertinent to a new number as follows:

Once your order has been submitted you will be presented with the Ticket Reference Number (you will also receive an email confirming the details of your Ticket and what happens next)

Raise a Fault #

To raise a new fault, simply click on the Raise a Fault icon

This will open the form to allow you to add all the details relevant to the fault your customer is experiencing.

Once your fault has been submitted you will be presented with the Ticket Reference Number (you will also receive an email confirming the details of your Ticket and what happens next)

Change the Termination Number #

To change the termination number, please select the Change Termination icon:

This will then take you into the form where you can request the termination number change

Once your change of termination request has been submitted, you will be presented with the Ticket Reference Number (you will also receive an email confirming the details of your Ticket and what happens next)

Port a Number #

To Port a number, select the Porting icon

This will take you to the initial Porting form, where can you enter the relevant number and porting details

Once you porting request has been submitted, you will be presented with the Ticket Reference Number (you will also receive an email confirming the details of your Ticket and what happens next)

To Cancel a Number: #

If you wish to cancel a number, select the Cancel Number icon

And the enter the details relevant to the number you wish to cancel

Once your cancellation request has been submitted, you will be presented with the Ticket Reference Number (you will also receive an email confirming the details of your Ticket and what happens next)

My open and closed calls #

The My Open Call/ My Closed Calls icon will allow you to view all the open/closed tickets you have raised on any given customer number

From here you can:

• Select a ticket from the Summary to check the Status of your Ticket or add a Note (see below)
• Add a Note by clicking on the New Note button or the Update Your Ticket button
• View a Note by selecting the Note
• Check the Status of your Ticket
• Add attachments to your Ticket

House-on-the-Hill Icon Key #

On the left-hand side of the Ticket Summary, you will see a variety of symbols indicating different alerts. A key for the symbols is as follows:

Tickets	Comments
	Closed Ticket
	Ticket recently updated by another person
	Ticket with attached file(s)
	Ticket is On Hold
	Resolved Ticket
	Ticket is linked to other Ticket(s)
Notes
	Note with attached file(s)

Knowledgebase: #

Clicking on the knowledgebase icon will take you into the knowledge base

Here you will find lots of FAQ information on all things International Numbers. It will also contain commercial information and any forms required as part of the order /porting process. You will be able to enter what you are looking for in the search field to help find information more quickly.