Please be aware that the calendar that shows available porting dates when validating your PAC does not take into account Bank Holidays currently. Please keep this in mind when validating PACs.

Step 1

You need to obtain a PAC and Mobile Numbers (mobile telephone number) from your customer. Your customer does this by contacting their current provider and requesting a PAC.

If your customer is using the same mobile telephone, you will be requested to enter the IMEI during the provisioning process. To get this, ask your customer to type in *#06# on their telephone keypad.

Step 2

Make sure that you’ve got an available Mobile Number that you can activate with your customers details. This won’t be their permanent number, but we need a temporary number during the port process.

Step 3

The next step is to validate the PAC and choose a port date, this is done by going to Provisioning & Service Management > Mobile > Live Service Management. Then you will need to select the relevant account and select search. Then use the options tab to select port in Mobile Number(s).

Step 4

Once you have selected Port in Mobile Number(s) on the screen enter the Mobile Number and its associated PAC. Then select “Validate PAC” and then choose a Port Date. Note if you leave the date blank it will default to next working day. Then select submit to complete the process.

What Happens Next? #

Once the request has been received, the mobile number will have a status of “Active, Pending Port In” and the associated Porting number will be displayed along with the Port date.

The port will complete on the Port date by 4pm , after this time all incoming calls to that number will be received on the Gamma SIM and all outgoing calls will from the Gamma SIM will have the Ported number as the originator.