This is the ability to reject incoming calls from a user-defined list and/or anonymous numbers directly via the Hunt, Auto Attendant (AA) Call Queue (CQ) and Call Centre (CC) type Call Groups as part of the Advanced Settings option.
Incoming calls with a caller ID found to exactly match a number on the Blacklist will be rejected with an appropriate announcement before automatically terminating the call. The end user can enter up to a maximum of 12 numbers onto the Blacklist per Call Group instance.
Incoming calls where the caller ID is anonymous or withheld can also be set to reject to an appropriate announcement before being terminated.
The announcements are system-wide and cannot be customised on a per-Company or Call Group basis.
Nuisance Call Management will be available to a Company as part of the “Group Advanced Settings” subscription and, if not already assigned to the Call Group, can be assigned to the Company via the Gamma portal under Hosted>Horizon>Manage Company or New Company Order menus. Each Hunt, AA, CQ or CC will need a Group Advanced Settings subscription per instance if Nuisance Call Management (NCM) is required.
You can also check if there are any spare VPPs to assign via the Administration>Subscription Centre menu on the Horizon GUI or if you encounter the below message then you can add more VPPs to the Company via the Gamma Portal as described previously.
To configure NCM select the Call Group type from the drop-down menu on the Horizon GUI and choose the specific category the Call Group number is configured as.
To set up the NCM option for a Call Group find the group you wish to modify and click edit
The NCM feature can be found under the Advanced Settings tab for all 4 Call Group types.
If not already done, enable the Virtual Package by toggling the button to ‘on’ and the relevant options will appear for the Call Group. Click on the Nuisance Call Management ‘Edit’ button for the configuration panel.
You can add specific numbers to the Blacklist of numbers by typing them freehand into the highlighted panel and clicking the
button, there is also the option to add numbers from the Company Directory via the
icon. To delete a number from the Blacklist click the
icon.
To enable or disable the NCM feature you now just need to toggle the appropriate button between on and off. The options are:
