| Known behaviour | Mitigation |
|
Music on Hold stops when connected to a user who uses FAC *45 to stop the recording. This happens if the recorded user is on the mode ‘On Demand with User-Initiated Start”. |
Using call recording controls on supported devices instead of FACs solves the issue. |
|
When a recorded user enters a conference call the announcement ‘This call is being recorded’ is not played to the other MyRoom participants. |
Currently this does not happen if the recorded user is on the mode “On Demand with User-Initiated Start”. Full resolution is being investigated. |
|
Horizon desktop client: changes to the call recording controls shown to the user are not applied automatically upon a change of user’s call recording mode (e.g. from ‘Always’ to ‘Pause/Resume’). |
The user needs to sign out from the Horizon desktop client and sign back in to see the updated call recording controls. |
|
Connect users: Feature Access Codes do not work from the native dialler of a Connect user’s mobile |
Use FACs or call recording controls on other devices even if the call is active on the Connect mobile. Full resolution is being investigated. |
