To log into Horizon, you will need your Horizon username and client password. These are sent out to you in separate emails by your Company Administrator. Your client password is different to the password you use to log into the Horizon Portal.

The client password is randomly generated by Horizon and cannot be changed. However, once you’ve logged into the client, you stay logged in until you go to log yourself out.

You can copy and paste this password from your emails by highlighting the password and selecting “Copy” or “Paste” – the Horizon client allows you to paste your password in.

You can tap the little “eye” icon in the password text box to view your password to make sure that this is correct.

Enter your username and password and tap “Sign In”.

Once you’ve logged in, the first screen you’ll see is your Call History. This is all calls made and receive from your Horizon account, so will include calls made and received by any desk phone or other Horizon client. This will also show calls received into any call groups that you may be in.

An arrow pointing to a south-west position signifies an incoming call, and an arrow pointing north-east signifies a call you’ve made. If you have missed a call, the number and arrow will show red. Black is a connected call.

You can tap any of these entries and then click “Call” to call someone back.

You can delete your call history by clicking on the trash can in the top right-hand corner.

Deleting your call history cannot be retrieved by your Company Administrator and will delete your call history across all your Horizon devices and clients.

First click the three-line icon in the top left of your screen and then select “Directory” from the list.

Using the Directory, you can search your entire Horizon Company, any contacts that your Company Administrator has set up in the corporate directory and your device contacts (providing you have allowed Horizon access to your phone contacts).

Type in the contact you wish to search for, and Horizon will search all these directories in one go.

Tap a contact and then you can click “Call” to make a call to your contact from your Horizon client (this is also true of contacts found in your phone’s contacts).

If the contact is taken from your mobile device, it will show “from Android Contacts” under the name. You can still call the person using your Horizon client, even though it is taken from your Android contact list.

If you want a new Directory entry adding so all users can have access to this, contact your Company Administrator and request that they add an entry to the Corporate Directory.

The dialpad allows you to enter a telephone number to be called, much like using your mobile phone or desk phone. Just type in the numbers and press the call button.

If you’ve made a mistake, you can press the backspace icon.

Horizon will alert you when you are called.

You can answer the call by simply hitting the green answer button.

You can choose to decline a call by tapping red decline button.

If you have a desk phone or another client (for example, a PC client or desk phone) which you’ve answered a call on, you can “pull” the call to your mobile client by selecting “Pull Call” from the menu. The client will then “pull” the call from the other Horizon device to your mobile client for you to continue the call.

All you need to do is select the three-line icon in the top left of the application and then “Pull Call”.

If your Company Administrator has set you up to have Voicemail, you can access your voicemails through the Horizon client.

You will receive a push notification for every new voicemail left. Tapping the notification will take you straight to your Voicemail.

Alternatively, tapping the three-line icon in the top left corner of the application, you can then select “Voicemail”.

Tap on the voicemail and you can then listen to the voicemail, call them back, mark the voicemail as new again or delete the voicemail.

Once a voicemail has been deleted, this cannot be retrieved by your Company Administrator.

Do Not Disturb (DND) allows you to turn off call notifications to all your Horizon devices and clients whilst enabled.

When you have enabled this setting, all calls will be sent to whatever call treatment you have set up for “Call Busy”. To confirm what this is, you should speak to your Company Administrator.

You can enable all your calls to be forwarded to any other telephone number (it does not have to be a Horizon number), and then you can activate / deactivate this from here.

If “Ring Splash” is enabled, then your mobile client will ring once before your call is forwarded to the number you’ve entered.

Use VoIP should always be enabled for the Horizon mobile client to work. This setting can be adjusted if you are a Horizon Connect user and you wish to use your mobile’s native dialler to make and receive calls (“On” is the setting you should have if you want to receive calls on your client, and “Off” if you are wishing to use Connect).

You can add “locations” (numbers) by tapping “Add Location”. Enter the telephone number and you can then activate this number selecting “Active”. To deactivate twinning, you set Active back to disabled.

The Call Control setting is for those users that also use Horizon Integrator or Horizon Receptionist. You can control the call from your Integrator or Receptionist client whilst on a twinned call if this Call Control setting is enabled. For example, you answer the call on your twinned number and Call Control is set to “On”, you can put a call on hold using your Integrator or Receptionist client. If this setting isn’t on, then Call Control from the Integrator client won’t work.

If you do have problems with your mobile client, your Company Administrator may ask for your logs. These are available in the Troubleshooting section.

Detailed Logging captures more information for support teams to understand exactly what is happening, however the standard logging is suitable in most cases. If your Company Administrator asks for detailed logs, this is where you would switch this on.

“Email logs to support” will open your mobiles default mobile email application with the logs. From here you should enter the email address that your Company Administrator gives you to send the logs to.