Before you start this you should make sure you have enough Soft Phone Client bolt ons for a user by see our “Manage Boltons” section.
Step 1
Hover over “Users” and select “List User”
Step 2
Select the user which you wish to add or remove the Soft Phone Client for and click the “Edit” button.
Step 3
Select “Phone” tab and then “Manage Soft Clients”.
Step 4
Select “Enable Desktop Client” or “Enable Mobile Client”.
If a user already has “Collaborate” enabled, this will need to be removed before you are able to enable either the Soft Phone Client – Desktop or Soft Phone Client – Mobile.
The user will get an email with their password advising the user to log into the Horizon Portal to find the link for the client on their dashboard for the PC client.
If the user already uses the Collaborate they do not need to download the software and can just log out and back in to the Horizon desktop client to be granted full access to Soft Phone Client features.
A user can download the mobile client from either the Google Play Store or Apple App Store by searching for “Gamma Horizon”
