Step 1

Go to Provisioning & Management> Data Services> Broadband> Service Management

Within this search table you won’t need to enter a partner account but please note that this may result in the search taking slightly longer, you can use any of the fields to search for a circuit based on what information you have, on the below screen shot I we have searched just using the IP Address and the result has shown.

From here you will be able to use the Actions tab to perform a number of related tasks for this circuit.

Session Status #

The most basic tool that is available, and one that is used as a part of 1st line triage, is the Session Status tool. You can view the current session status of a customer, whether online or offline.

Step 1

In the Gamma Portal go to Provisioning > Broadband > Service Management. Find the customer in question using the filters provided and then click on the Service ID link:

Step 2

The below screen is seen. In this case the user is clearly offline, there is no PPP session established with our servers.

Step 3

This may be because the order has not completed. Click on the ‘View Order’ button where you will be able to see the order status of this circuit. You can click the View Service button to return to the previous page.