Standard Fibre and ADSL orders #

• If a router has been requested this should be received at least 2 working days before service activation
• If no router has arrived at this point, please contact BB via email and/or telephone
• Router delivery tracking details can be found on the portal against the order
• New router requests can be for the next working day if submitted before 2PM. Call in or email service desk to request, please note we have a 24hr SLA to respond to all email requests.
• Router deliveries are made between 8AM and 8PM, Monday to Friday

Assured/Converged orders #

• Routers should be received at least 2 working days before service activation
• If no router has arrived at this point, please contact BB provisioning via email and/or telephone
• Router delivery tracking details can be found on the portal against the order
• Router deliveries are made between 8AM and 8PM, Monday to Friday