If you have multiple orders you can easily manage these by searching a particular order status – This will then show all orders that are new or committed and they can be managed accordingly.

Step 1

Go to the Gamma Portal and go to Provisioning and Service Management, Data Services, Broadband and select Order Management.

Step 2

You can then select what you want to search for and then click Search.

Click on the Order ID.

Step 3

The details of your order will then be shown. The Courier Consignment Number will be a hyperlink which you can click, this will take you the courier’s website to track the order.

TAGS or Record discrepancies #

If an order has been placed and you receive a notification to say the order is in delay, has been rejected or cancelled, this could be down to an issue with the PSTN.

It is within the Channel Partners remit to make sure PSTN records are up to date.

why this may happen? #

There may be an Open order on line which could mean there’s a cease pending against the line or there’s another order waiting to clear before you are able to place another order.

Address details may not have been updated, these need to be accurate to match up with BT Open Reach. The address provided needs to match up with address details that are in the Royal Mail system.

The details may have been entered incorrectly whilst placing the order on the portal. If this is the case then please contact broadbandorders@gamma.co.uk who can advise how to correct this.

Broadband orders cannot progress until records are up to date and correct. If details are not corrected and the order is attempted to be placed again, the order will keep cancelling and be rejected.

Please make sure all details are up to date with the PSTN provider before placing a Broadband order. This will save you time and extra costs that can be avoided.

You can raise an ORDI request by contacting your WLR provider.