Fault Submission #

Once you reviewed the results of the KBD check, if you have not been able to diagnose/identify the cause of the issue and resolve it yourself, you are presented with the fault submission page, this page is where you can request to raise a fault into Gamma. On here you will be asked to enter some basic information such as contact details from your perspective as well as a site contact, in case it is needed further down the line (for engineer appointments etc.).

Once you have hit submit, you will be presented with a support call reference which you can use to view your fault on the Gamma portal through the View my support call function.