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Gamma Academy Knowledge Base

Provisioning and In-Life Changes

  • Before Ordering Broadband
    • Broadband Address Checking/Validation
    • Broadband Fibre Products
    • Broadband SLAs for Order Placement
    • Broadband Care Levels
    • Running broadband on a long PSTN line
    • Broadband IP Addressing and Justification
    • Broadband – Acceptable Use Policy
    • Broadband Traffic Priority Policy
    • One Touch Switch – Broadband Switching Process Update
  • Ordering Broadband
    • Broadband Using the Suitability Checker
    • Placing a New Broadband Order
    • Broadband SIM Provides
    • Broadband Routed IPs
    • Broadband Router delivery
    • Broadband Expedites
    • Broadband DSL Credentials
    • Track an Existing Order
    • Modifying or Cancelling an Order Broadband
  • In-Life Broadband Configuration
    • Broadband Service Management
    • Gamma Search Tool
    • Broadband WBC Migrations
    • Broadband Home Mover process
    • Change Care Level on an existing Broadband Service
    • FTTP Optical Network Termination box
    • Router Settings
    • Broadband Line Renumbering/Porting
    • Suspend and Resume Broadband

Technical Support

  • Broadband – Glossary
  • Diagnosing and Raising a Fault
    • First line Checks
    • No Authentication Fault
    • No Web Pages
    • No Sync Fault
    • Slow Speed Faults
    • Intermittent Connection
    • REIN and SHINE
    • Broadband Health Check And Diagnostics
    • Raising a Fault
  • Zyxel Router Support
    • Zyxel DX3301 – User Guide
    • Zyxel DX3301 – Creating User Accounts & Remote Access
    • Zyxel DX3301 – ADSL NAT-ed Setup
    • Zyxel DX3301 – SoGEA NAT-ed Setup
    • Zyxel DX3301 – FttP NAT-ed Setup
    • Zyxel DX3301 – Changing Router to Bridge Mode
    • Zyxel DX3301 – Enabling/Disabling NAT
    • Zyxel DX3301 – Routed Setup
    • Zyxel DX3301 – SIP ALG
    • Zyxel DX3301 – Changing Authentication Credentials
    • Zyxel DX3301 – WiFi and Guest Wifi
    • Zyxel DX3301 – Factory Reset
  • Technicolor Router Support
    • Technicolor Router Configuration Guides
    • Enabling port mirroring on Technicolor TG588/DGA122
    • Switch off SIP ALG on a Technicolor Router using Telnet
    • Router return process
  • Network and IP support
    • IP Addresses and DSL Credentials
    • IP rates and Configuration
    • Connecting to the SMTP Relay
  • Service Management
    • Broadband Reports and Checks

Service Description

  • Standard and Converged Broadband Service Description

Broadband Forms

  • Broadband Forms

Product Information

  • Product and Industry Information
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  • Gamma Search Tool
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Gamma Search Tool

Step 1

Go to the landing page on the Gamma Portal and look for the widget named “Gamma Search”

Step 2

Now you can enter your search criteria as stated in in the Gamma Search “Enter a CLI, IP address, inbound company name, Endpoint or support call ID to search for any available information”

Step 3

After you have searched you will be taken to another page that will show you the results, note there is also an advanced search that will give you some more options if you want to narrow down your search.

Updated on 11/01/2024
Broadband Service ManagementBroadband WBC Migrations

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