This functionality allows you to stop a subscribers’ service from working without having to cease the line. Suspending a user removes them from our RADIUS disabling their service. The service can be resumed (using the same credentials and IP addresses) by simply reinstating them on the RADIUS.

How to Suspend or Resuming a Service #

Step 1

To suspend / Resume services you can do this from the Service Management screen, identifying the circuit you want to suspend and then using the Actions menu select “Suspend Service”.

Step 2

To Suspend / Resume services you can do this from the Service Management screen, identifying the circuit you want to suspend and then using the Actions menu select “Suspend Service”, or if an account is already suspended you’ll be able to select “Resume Service”.

Please note: to find users who have been suspended, use the ‘Status’ filter when searching in the ‘Service Management’ page.