On the Gamma Portal, click on Provisioning and Service Management, Data Services, Broadband and select Suitability Check & Order.
Step 2
You can run the check using just a full address search. There is also the option to add the CLI into the search where applicable, but this is no longer mandatory at this point. Note – For ADSL and FTTC orders, if CLI is skipped at this point, it will become mandatory at the order screen.
Step 3
Clicking “Check” will then return the available products. For products that are returned as available, an “action” button will also show. From here, you can select the product you wish to order and then flow straight into the ordering process
We will return the likely downstream speed – not the maximum or minimum anticipated speed.
In the case of postcode checks we will return the maximum anticipated speed, as this is the only data made available by BT Wholesale for these types of checks.
Please note: Standalone postcode checking will always return a negative result for Annex M and FTTC products, as this data is not provided by BT Wholesale. Always use a full address search as a minimum where possible.
Product Availability, New Lines, Migrations #
The availability of broadband products displayed on the Gamma product suitability checker is dependent on the line details held by BT. If you have a newly installed PSTN line, the line details can take up to 48 hours to update with BT. If you are seeing a very limited set of broadband products on the suitability checker, then the line details may not yet have been updated. After checking that your WLR order is complete, please contact broadbandorders@gamma.co.uk for further assistance.
Before placing a broadband order on the portal, please ensure that the PSTN line details are fully up to date as any records discrepancies can cause issues with your order which will lead to delays in broadband provision. The PSTN line will need to be clear of incompatible products before a broadband order is placed.
If there is DACs on your PSTN line, we strongly encourage our customers to have a new PSTN line installed to the premises.
The process to remove DACs from your PSTN line is often a lengthy and costly one.