Once you have placed your broadband order you may wish to speed up the time that BT and Openreach take to activate the new service. This is referred to as an expedite. Gamma can expedite orders for a fee, please see the price list available here and for any additional questions surrounding expedite costs please refer to your internal account manager.

Expedite Process: #

To request an expedite you will need to:

• Await a committed status for the order, this can be checked on the portal
• Call the service desk or email broadbandorders@gamma.co.uk
• Confirm that you accept the relevant charge for the expedite
• Advise of the date you wish the order to complete on (if no date is given, we will request the next available date with BT and Openreach)

Once we have received your expedite request a member of the team will be in touch to confirm that this has been requested with BT.

For ADSL expedites these requests need to be made to us before 3PM for the next working day, BT will have 3 working hours to respond to us.

For FTTC/FTTP expedites these requests need to be submitted by 12pm and can take up to 24 hours to receive a committed status, after you receive confirmation that we have requested the expedite, continue to monitor the date on the portal. This should change to match your requested date. If not, please contact the service desk.

If you are requesting an expedite and you have also requested a router from Gamma (especially for our Assured and Converged services) make sure that you request the router be sent out in time for the service going live. To request a router for your expedited service, contact broadbandorders@gamma.co.uk.

If you do not receive a response to your email by the cut off time stated above please call on 08081788000 option 4, option 1 or 2 (where relevant), option 1 and query this with our support staff.

*Please note Expedites are not guaranteed next day and our suppliers have a 3 working day SLA to fulfil any expedite request from the expected live date.

Migrations – we cannot expedite any broadband migration (migrating in to Gamma from another provider or a reseller to reseller migration). Ofcom regulations state in their NoT guidelines that there must be a minimum of 10 working days from placing the migration order until the service goes live with the new provider.

Free of charge (FOC) expedites: #

On occasion things can go wrong with broadband orders. If there is a significant delay caused by a BT, Openreach or Gamma error, we can usually offer to expedite your order for free. Please contact broadbandorders@gamma.co.uk to request a FOC expedite along with supporting evidence of delays caused to the provision of broadband by BT/Openreach/Gamma. You may find it easier to call the service desk to discuss this with a member of the team.