The Call Park service allows a user to hold the call for an extended period of time, allowing them access to other features and calls as well as making the call available to other users who are notified. A Call Park group is site specific and each user can only be part of one call park group.

Shortcodes #

Park a call	User presses transfer when on a call and then dials *68 (or presses “Park”) followed by the extension number of the user the call is to be parked against
Group Park	Users within a group press ‘GrPark’ and the handset will randomly allocate against another user’s extension. Each user can only be in one group.
Retrieve a parked call	User dials *88 from handset (or presses ‘GetPark’) and dials the extension of the handset the call is parked against.

Device Customisation on Polycom and Cisco devices are different. On Polycom ‘Get Park’ on the soft keys and ‘Call Retrieve’ on line keys can be used to retrieve a parked call. On Cisco ‘Get Park’ on soft keys (also appearing as ‘Parked Call Retrieve’ on Device Customisation) can be used to retrieve a parked call. Cisco handsets do not allow this to be provisioned on line keys.

Setup Call Park Group #

Call Pickup is set up by the Company Administrator

Before you start to set up your Call Park Group, you need to make sure that you have the Call Park Group Add-on to do this. This is done by completing the following actions:

1. Log into the Gamma Portal and go to Provisioning and Service Management, Hosted, Horizon and Horizon Manage Company.
2. Select your account and locate the company that you want to setup a Call Park Group for.
3. Using the “Actions” drop-down select “Manage Bolt ons”.
4. From here you can see what bolt-ons you have and how many are currently in use. If you need to add any more Call Park add-ons, scroll to the bottom of the page and click “Add More Bolt ons” and then you can add as many bolt-ons as you need by adding against “Call Park “.

Step 1

Log into the Gamma Portal and go to Provisioning and Service Management, Hosted, Horizon and Horizon Manage Company.

Step 2

Select your account and login to the company that you want by using the “Actions” button and selecting “Login to Horizon”.

Step 3

Click the “Call Groups” option and then select “Call Parking”. On the Call Park page click “Add”.

Step 4

On the Create Call Park page, you will be able to enter the Name of the Call Park Group and the Site that you want the Call Park Group to be assigned to.

Step 5

Once you’ve selected the site, the “Select Users” table will auto-populate all the users listed against that site. Select the users you wish to have access to Call Park and then click “Add Selected”.

Click “Create” to finish your Call Park Group

Delete Call Park Group #

Step 1

Log into the Gamma Portal and go to Provisioning and Service Management, Hosted, Horizon and Horizon Manage Company.

Step 2

Select your account and login to the company that you want by using the “Actions” button and selecting “Login to Horizon”.

Step 3

Click the “Call Groups” option and then select “Call Parking”. On the Call Pickup page click “Add”.