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Gamma Academy Knowledge Base

Provisioning and In-Life Changes

  • Before Ordering Horizon
    • Example Checklist of a Horizon Installation
    • Horizon Site Survey
    • Customer Site and Horizon Service
    • Horizon Number Requirements
    • Horizon Network Configuration Guidelines
    • Horizon After Care
    • Horizon Glossary
  • Ordering Horizon on the Gamma Portal
    • Ordering a Horizon Company
  • Configuring Your Horizon Company
    • Horizon Sites
    • Add Horizon Users
  • In-Life Ordering
    • Horizon Change Branding
    • Horizon Bolt-Ons
    • Horizon: Managing Subscriptions
    • Horizon Numbers & Porting
  • In-Life Configuration
    • Multi factor Authentication (MFA)
    • Horizon: Configuring the New Solution
    • Horizon Fraud Management
    • Cease a Horizon Company

Features

  • Device Management
    • Device Customisation
    • Yealink DECT – Multiple Users Assigned to a Single Base Station
  • Outgoing Call Settings
    • Click to Dial
    • Call Barge
  • Call Groups
    • Nuisance Call Management for Horizon Call Groups
    • Instant Conference Group
    • Hunt Groups
    • Call Queue Groups
    • Call Pickup
    • Call Park
    • Call Paging
    • Auto Attendant
  • Voicemail
    • Voice Portal
    • Voicemail
    • Horizon Voicemail Map
  • Scheduling
    • Schedules
    • Create a Call Group Schedule
    • Configuring Additional Routing for Christmas Schedules
    • Configuring Schedules for Auto Attendants using a Hunt Group
  • User Call Setup
    • Availability Profiles
    • Busy Lamp Field (BLF)
    • Comfort Messages
    • CLI Presentation
    • Distinctive Ringing for External Calls
    • Do Not Disturb
    • Hot Desking
    • Remote Office
    • Sequential Ringing
    • Twinning
    • 1 or 2 Digit Dialling (Speed Dials)
  • Company Admin
    • Site-to-Site Presentation Policy
    • Music on Hold
    • Horizon Shortcodes
    • Directory
    • Departments
    • Account and Authorisation Codes
  • Incoming Call Settings
    • Call Waiting
    • Call Transfer
    • Call Recording
    • Call Forwarding
    • Call Barring
    • Automatic Call Back
    • Anonymous Call Rejection

Advanced Feature Guides

  • Horizon Integrator
  • Horizon Receptionist Console User Guide
  • Enable Horizon for Microsoft Teams
  • Call Recording
    • Call Recording Service
    • Call Recording – Portal User Guide
    • Call Recording – MFA How to Guide
    • Call Recording – MFA Technical Support
    • Call Recording – Known Behaviours
    • Call Recording – FAQs
  • Integrator
    • Horizon Integrator TAPI User Guide
    • Horizon Integrator Controlled Integrations
    • Horizon Integrator Standard Select Integrations
    • Horizon Integrator Client SDK Engagement Process
    • Horizon Salesforce (Lightning) Adaptor Add-in Guide
  • Call Center Guides
    • Horizon Call Centre Administrators Guide
    • Horizon Internet Explorer Settings for Full Screen Mode
  • Multi-Factor Authentication (MFA)
    • How-To Guide: Horizon Multi-Factor Authentication
    • Multi-Factor Authentication (MFA) FAQs
    • Technical Support Guide: Multi-Factor Authentication
  • Soft Phone Guides
    • Horizon Soft Phone Guide – iOS
    • Horizon Android Soft Phone Guide
    • Horizon Soft Phone Client PC Guide
    • Horizon Setup Soft Phone Client for a user Guide
  • Akixi
    • Akixi Documentation

Technical Support

  • What APIs are Available?
  • Diagnosing and Raising a Fault
    • Horizon Health Check
    • I Have a Problem With Call Connection/Calls are Dropping
    • I Have a Problem With Call Quality
    • I Have a Problem With a Feature
    • I Have a Problem With the Horizon Portal
    • New Call Recording Technical Support
    • Raise a Fault
  • Handset Support
    • Poly Profile Rules and Recovery
    • Cisco Profile Rules and Recovery Process
    • Yealink Profile Rules and Recovery Process
    • Handset Returns
    • Horizon RMA Check List
  • Handset User Guides
    • Poly Handset User Guides
    • Cisco Handset User Guides
    • Yealink Handset User Guides
    • Sennheiser Handset User Guides
  • Known Behaviours
    • Horizon Known Behaviours
    • Horizon SIP ALG

Service Description

  • Horizon Service Descriptions

Horizon Release Notes

  • Horizon Release Notes

T&Cs and SLAs

  • Horizon – Terms and Conditions
  • Horizon – SLAs

Horizon Forms

  • Horizon Forms
  • Home
  • Home
  • Horizon
  • Features
  • Company Admin
  • Horizon Shortcodes
View Categories

Horizon Shortcodes

Please see the below table of Horizon shortcodes:

Anonymous Call Rejection Activation

*77

Anonymous Call Rejection Deactivation

*87

Anonymous Call Rejection Interrogation

*52*

Call Bridge

*15

Call Forwarding Always Activation

*72

Call Forwarding Always Deactivation

*73

Call Forwarding Always Interrogation

*21*

Call Forwarding Always To Voice Mail Activation

*21

Call Forwarding Always To Voice Mail Deactivation

#21

Call Forwarding Busy Activation

*90

Call Forwarding Busy Deactivation

*91

Call Forwarding Busy Interrogation

*67*

Call Forwarding Busy To Voice Mail Activation

*40

Call Forwarding Busy To Voice Mail Deactivation

#40

Call Forwarding No Answer Activation

*92

Call Forwarding No Answer Deactivation

*93

Call Forwarding No Answer Interrogation

*61*

Call Forwarding No Answer To Voice Mail Activation

*41

Call Forwarding No Answer To Voice Mail Deactivation

#41

Call Forwarding Not Reachable Activation

*94

Call Forwarding Not Reachable Deactivation

*95

Call Forwarding Not Reachable Interrogation

*63*

Call Forwarding Selective Activation

#76

Call Forwarding Selective Deactivation

#77

Calling Line ID Delivery Blocking Interrogation

*54*

Calling Line ID Delivery Blocking per Call

*67

Calling Line ID Delivery Blocking Persistent Activation

*31

Calling Line ID Delivery Blocking Persistent Deactivation

#31

Calling Line ID Delivery per Call

*65

Call Park

*68

Call Park Retrieve

*88

Call Pickup

*98

Call Retrieve

*11

Call Return

*69

Call Return Number Deletion

#92#

Call Waiting Interrogation

*53*

Call Waiting Persistent Activation

*43

Call Waiting Persistent Deactivation

#43

Cancel Call Waiting

*70

Clear Voice Message Waiting Indicator

*99

Connected Line Identification Restriction Interrogation

*56*

Directed Call Pickup

*97

Directed Call Pickup with Barge-in

*33

Direct Voice Mail Transfer

*55

Diversion Inhibitor (this feature cannot be controlled via GUI)

*80

Do Not Disturb Activation

*78

Do Not Disturb Deactivation

*79

Escalate Call to Supervisor

#83

Group Call Park

#58

Last Number Redial

*66

Mobility (CONNECT) Calling Line ID Activation

*23

Mobility (CONNECT) Calling Line ID Activation Per Call

*28

Mobility (CONNECT) Calling Line ID Deactivation

*24

Mobility (CONNECT) Calling Line ID Deactivation Per Call

*29

Music On Hold Per-Call Deactivation

*60

No Answer Timer

*610

Per Call Account Code

*71

Selective Call Rejection Interrogation (Blacklist)

*51*

Speed Dial 100

*75

Speed Dial 8

*74

Voicemail Retrieval

*86

Voice Portal Access

*62

image_pdf
Updated on 20/12/2023
Music on HoldDirectory

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