Once you have completed the installation of the customer access & structured cabling, you are ready to place your Horizon order for customer hardware and Horizon Portal access.
Before creating the company account, you will need to collate the following information which should already have been captured during the site survey process:
- Domain name
- CLI presentation rules
- Extension format
- Administrator details
- Commercial package
If your Customer wants Horizon for Microsoft Teams integration you will also need your customer’s Microsoft Tenant ID and the Microsoft Administrator email.
New Company Order #
From the Gamma Portal, go to “Provisioning and Service Management”, “Hosted”, “Horizon” and “New Company Order”.
If you don’t have this option contact your Portal Administrator (Help and Support and Portal Administrators) or contact your Internal Account Manager.
Horizon Company Order Form #
Select the account that you wish to provision the Horizon Company on and then enter the following details:
- Your details in Partner Details
- Company Name, Default Domain and Extension Limit (note: these cannot be changed once provisioned)
- Company name = the overall name of the Horizon company
- Default domain = the company domain, users will login with ‘username@default.domain’
- Extension Limit = how many digits make up the extension numbers
- The Company Administrator details
- If you would like Call Recording enabled on the Company please select “Enable Call Recording”. You will then be presented with a drop down asking how long you would like to retain call recordings for; 3, 6 or 12 months.
- If you enable call recording then this will be permanently enabled with no option to disable this. Gamma are unable to disable call recording once enabled, though if you have this disabled when provisioning your Company you can always switch on at any time by going to Manage Company on the Horizon Company Management page.
- Enter your Fraud Management details
- If you would like Horizon for Microsoft Teams enabled on the Company please select “Enable Horizon for Microsoft Teams”. You will then be presented with the Teanant ID and Microsoft Administrator email fields.
Site Details #
We now set up the Site Details. Enter the total number of sites and the first site name. Enter the Site Access Details and Site Address.
Setting your Site Access is important as to whether you are entitled to Horizon Fund contribution. When you select a qualifying Access Type, the Gamma Portal will automatically add any Horizon Fund contribution when you select the subscriptions to enter. Please see the Horizon Commercial Terms and Conditions for full details on qualifying access and subscriptions.
Number Details #
Enter how many new Gamma Numbers you would like for your Horizon Company. If you are planning on porting or migrating numbers to your new Horizon Company then you would still need to select at least one number to get your Horizon Company created so you can start your testing.
Subscriptions #
Now you can order new subscriptions, or use available subscription stock (i.e. those subscriptions that you have on your account that are not being used currently).
To order new subscriptions, use the Order New Subscriptions panel. Select the subscription type, then the contract option and then the quantity of subscriptions required and then click the “Add” button.
If you have made a mistake you can change the quantity in the text box on the corresponding row, or you can remove the option completely by clicking the “Remove” button for that row.
If you want to reuse any subscriptions that are not currently assigned to one of your Horizon Companies, you can use the Available Subscription Stock panel. These are listed out by subscription types, and clicking on the purple subscription type or quantity link. This will load up a pop-up window that gives you the subscription ID, term start date and term end date. You can then select these subscriptions and select “Save”.
Note: You will only receive Horizon Fund contribution, where applicable, when you are ordering new subscriptions. Available subscriptions will have had the check on whether they are entitled to Horizon Fund contribution at the point that they were initially ordered and these will not receive Horizon Fund contribution on this order.
If you want to remove any available subscriptions from the order, click on the number associated with the subscriptions and then select the subscriptions you want to remove from the order. Click Save.
Bolt-ons #
Now enter the amount of Bolt-ons you need for your Horizon Company. You can add or remove Bolt-ons at any time; details are in the Manage Bolt-Ons article. For full information on what the Bolt-ons do, please select the “Help” button on the Bolt-on panel.
Hardware #
You can now order your hardware. This can be delivered to the Site or another address. As you are entering the quantity required in this panel, your Horizon Fund panel will be dynamically updated with the cost of the hardware on the order.
You do not need to order a power supply for the SPA 122 or Yealink W52P as these devices already come with power supplies as standard.
Horizon Fund #
You can view your Horizon Fund and select how much you want to spend on your order.
This panel is dynamically updated based on all the information that you have entered on this page and will pull through any saved funds from previous orders which can be spent.
- “Fund available from previous orders” is funds that have been saved from any new subscription or new company orders.
- “Fund Available from this order” will be updated based on what you enter into this order. For example, if you order a 3 or 5-year subscription on a qualifying company, this figure will be updated based on how many subscriptions you have. For full information on what the fund contribution is per subscription, please see the Horizon Commercial Terms and Conditions guide.
- “Total Funds” is the above two fields added together.
- “Total hardware cost on this order” will change any time you add or remove hardware.
The “Fund to Spend” value is defaulted to the maximum value that you can spend on this order. This will be the “Total hardware cost on this order” value, up to the “Total Funds” figure. If you want to, you can change this value to any value below the “Fund to spend” figure. This can be between £00.00 (and thus saving your funds) up to the figure that is already in the text box.
Confirm that you are going to be deducting what you have agreed to and you can continue with your order.
Gamma will not be refunding any errors made during this step. Please ensure that you select the correct value that you want to spend on this order.
Review #
Review your order and agree to the Terms and Conditions. Once you’re happy with it you can click “Submit” and the Gamma Portal will start setting up your new Horizon Company. You will receive an email once this is completed, and your Company Administrator will get an email to confirm the Company is ready to set up.
