Poly VVX Profile Rule #
Please note that we have amended these steps to match Polycom’s rebranding to Poly.
Step 1
Use a Laptop/PC to connect to the handset using an Ethernet cable. Connect one end of the cable into your computer, and the other end into the LAN port on the handset.
Step 2
On the handset, click on the Menu and navigate to Home -> Settings -> 4. Status -> 2. Network -> 1. TCP/IP Parameters.
You should see the local IP address of the phone. Put this IP address into a web browser address bar and hit enter.
Step 3
You should now be on the web portal for the phone. Make sure Admin option is selected next to the “Login As”. Type in the password “456” (without ” “) and click Submit.
Step 4
On the next page hover over “Settings” and click on “Provisioning Server”
Step 4
This will take you to the screen where the profile URL needs to be checked.
| Device | Provisioning Server URL |
|---|---|
Poly VVX150 | |
Poly VVX250 | |
Poly VVX310 | |
Poly VVX410 | |
PolyVVX411 | |
Poly VVX450 | |
Poly VVX500 | |
Poly VVX600 | |
Poly VVX601 | http://xsp.unlimitedhorizon.co.uk/dms/Polycom_VVX601 |
Poly Trio 8500 | |
Poly Trio 8800 | http://xsp.unlimitedhorizon.co.uk/dms/Polycom_Trio8800 |
| Poly Edge E100 | http://xsp.unlimitedhorizon.co.uk/dms/Poly_E100 |
| Poly Edge E220 | http://provisioning-gb-aws.gammadm.net/horizon/poly/e220 |
| Poly Edge E350 | http://provisioning-gb-aws.gammadm.net/horizon/poly/e350 |
| Poly Edge E550 | http://xsp.unlimitedhorizon.co.uk/dms/Poly_E550 |
Following this process the phone will restart a number of times to complete the firmware upgrade, profile download and the initial registration. This takes around 15-20 minutes.
Poly Recovery Process #
A subset of Poly SoundPoint phones are unable to boot as they cannot establish a secure connection to the Horizon provisioning servers due to an expired TLS certificate. The certificate cannot be updated remotely due to an apparent problem in the firmware.
This procedure describes how to configure the phones to communicate with the Horizon provisioning servers via HTTP, bypassing the TLS/HTTPS problem.
Poly SoundPoint 331 & 335 Recovery #
Step 1
Go to the Settings of the handset within the Menu and then press “Advanced” and enter the following password (to change from numbers to letters press the # key on the telephone keypad, and for uppercase use the “Up” arrow key”)
Password: DB4JO4IM
Step 2
Select “Admin Settings” and then “Network Config”
Step 3
In the Network Config pages select “Provisioning Server” and select “Server Type”. Make sure that this is “HTTP” and not “HTTPS”.
Press “OK” and then back twice and “Save Config”.
Step 4
Following this process the phone will restart a number of times to complete the firmware upgrade, profile download and the initial registration. This takes around 15-20 minutes.
Poly SoundPoint 450 & 650 Recovery #
Step 1
Go to the Settings of the handset within the Menu and then press “Advanced” and enter the following password (to change from numbers to letters press the # key on the telephone keypad, and for uppercase use the “Up” arrow key”)
Password: DB4JO4IM
Step 2
Select “Admin Settings” and then “Network Config”
Step 3
In the Network Config pages select “Prov. Server” and select ‘Change the Server Type to HTTP’ by scrolling right.
Press back twice and “Save Config”.
Step 4
Following this process the phone will restart a number of times to complete the firmware upgrade, profile download and the initial registration. This takes around 15-20 minutes.
Poly 5000 Recovery #
Step 1
Go to the Settings of the handset within the Menu and then press “Advanced” and enter the following password (to change from numbers to letters press the # key on the telephone keypad, and for uppercase use the “Up” arrow key”)
Password: DB4JO4IM
Step 2
Select “Admin Settings” and then “Network Config”
Step 3
In the Network Config pages select “Prov. Server” and select ‘Change the Server Type to HTTP’ by scrolling left.
Press back twice and “Save Config”.
Step 4
Following this process the phone will restart a number of times to complete the firmware upgrade, profile download and the initial registration. This takes around 15-20 minutes.
