One Digit Dialling enables users to dial single-digit codes to call up to eight different numbers, such as frequently dialled numbers or long strings of digits that are hard to remember.
You should press # AFTER the number for one-digit dialling (i.e. 0#). The One Digit Dialling range is 2 through to 9.
Two Digital Dialling enables users to dial two-digit codes to call up to 73 frequently called numbers. You can use the speed dial codes from 00 – 78, with the exception of 21, 31, 40, 41, 43 and 58 which are dedicated Short codes. Such as frequently dialled numbers or long strings of digits that are hard to remember. You should press # BEFORE the number for two-digit dialling (i.e. #00)
If your user is using the Receptionist Console, Speed Dials set up by the user here will appear in the Receptionist Console.
Set up 1 or 2 Digit Dialling as a Company Admin #
Step 1
Log into the Gamma Portal and go to Provisioning and Service Management, Hosted, Horizon and Horizon Manage Company.
Step 2
Select your account and locate the company that you want to update the speed dials for. Using the “Actions” button select “Login to Horizon”.
Step 3
Hover over “Users” and then click “List Users”.
Step 4
Locate the User you want to set up 1 or 2 Digit Dialling for. You can do this by scrolling through the User list, or you can use the search facility presented on the page.
Click the “Edit” button next to the User.
Step 5
Click Call Setup and then under the “Outgoing Calls” tab select “Speed Dial”
Step 6
1 Digit Dialling is selected by default. If it is 1 Digit Dialling you want to set up then you should click “Add New”. If it is 2 Digit Dialling then select the “2 Digit Dialling” tab and then click “Add New”
You can also do this in bulk by clicking the “Download Template” button and downloading a CSV file. Remember when you’re uploading the file to do the following:
- The “Destination” column needs to be formatted as “text”. To do this right-click on column C > Format Cells > Text and click OK.
- The leading zero from the from the “Destination” Number” needs to be there for speed dials to work correctly
- There is a blank row. There must be no blank rows when uploading your bulk spreadsheet.
- If you do not wish to use a particular number a speed dial then you will need to remove it. The numbers do not need to be in numerical order.
- Speed dials can be 1-79 excluding 21, 31, 40, 41, 43 and 58 which are hashtag Shortcodes for Horizon.
- The file needs to be saved as a CSV file before uploading. Any other file format will cause the upload to fail.
If no speed dials are set up then the speed dial will start from 2. This is because most carriers configure 1 as Voicemail.
Step 7
Click the “Search Directory” icon to assign a number from the company. Use the Search Directory fields (a minimum of one field must be completed) and click “Search” to find the users you want to have a speed dial for.
Use the button next to the name of the user to select them.
Step 8
Once you’ve got the Name and Destination field completed click Save.
Set up 1 or 2 Digit Dialling as a User #
Step 1
Log into the Horizon Portal as a Horizon User and click on “Call Setup”
Step 2
Click on Speed Dial. 1 Digit Dialling is selected by default. If it is 1 Digit Dialling you want to set up then you should click “Add New”. If it is 2 Digit Dialling then select the “2 Digit Dialling” tab and then click “Add New”
You can also do this in bulk by clicking the “Download Template” button and downloading a CSV file. Remember when you’re uploading the file to do the following:
- The “Destination” column needs to be formatted as “text”. To do this right-click on column C > Format Cells > Text and click OK.
- The leading zero from the from the “Destination” Number” needs to be there for speed dials to work correctly
- There is a blank row. There must be no blank rows when uploading your bulk spreadsheet.
- If you do not wish to use a particular number a speed dial then you will need to remove it. The numbers do not need to be in numerical order.
- Speed dials can be 1-79 excluding 21, 31, 40, 41, 43 and 58 which are hashtag Shortcodes for Horizon.
- The file needs to be saved as a CSV file before uploading. Any other file format will cause the upload to fail.
If no speed dials are set up then the speed dial will start from 2. This is because most carriers configure 1 as Voicemail).
Set up 1 or 2 Digit Dialling from a Handset #
To set up One Digit dialling from your Horizon Handset dial *74, the number you want to assign a speed dial to, and then the telephone number you want to dial.
For example *74208081788000 will assign 08081788000 to speed dial digit 2.