Skip to content
  • Academy KB Home Redesign
  • Broadband Home
  • CCaaS
  • Channel Partner Support
  • Circle Loop Home
  • Collaborate
  • Connectivity
  • Courses
  • Documentation
  • Ethernet
  • FibreXchange
  • FUSION IoT
  • Gamma AI Concierge
  • Gamma Plus
  • Gamma SIP for Cloud Connect
  • Gamma SIP Global Communications Enablement
  • Gamma SIP Trunks for Genesys Cloud
  • Hannah – Homepage WIP
  • Home
  • Horizon
  • Horizon Contact
  • Horizon Forms
  • Horizon Service Description Home
  • Horizon with Webex
  • Inbound
  • iPECS
  • Knowledge Base Intro
  • Knowledgebase Directory
  • LoginPress
  • Microsoft
  • Microsoft Teams Direct Routing Home
  • Microsoft Teams Operator Connect
  • Mobile
  • Multiple KB
  • My Courses
  • No Access
  • No active page
  • Numbering and Porting
  • Phoneline+
  • Product Homepage
  • Quick Download Button
  • Release Notes
  • Release Notes
  • SIP Home
  • Test
  • UCaaS
  • User Account
  • Voice
  • Voice Enablement
  • Webex for Gamma
  • Webex for Gamma Release Notes
  • Gamma Academy Knowledge Base
Gamma Academy Knowledge Base
  • Cloud Calling and Collaboration
    • Webex for Gamma
    • Horizon with Webex
    • Horizon
    • Phoneline+
    • Operator Connect
    • Direct Routing
    • Inbound
    • Akixi CX Analytics
    • Red Cactus
  • Connectivity and Networking
    • Numbering and Porting
    • Broadband
    • FibreXchange
    • Ethernet
    • SIP Trunking
    • Gamma FUSION IoT
  • CX
    • Horizon Contact
    • AI Concierge
  • Mobile Services
    • Gamma Mobile
  • CyberSecurity
    • SafeWeb
  • Partner & Portal Support
Gamma Academy Knowledge Base

Provisioning and In-Life Changes

  • Before Ordering Horizon
    • Example Checklist of a Horizon Installation
    • Horizon Site Survey
    • Customer Site and Horizon Service
    • Horizon Number Requirements
    • Horizon Network Configuration Guidelines
    • Horizon After Care
    • Horizon Glossary
  • Ordering Horizon on the Gamma Portal
    • Ordering a Horizon Company
  • Configuring Your Horizon Company
    • Horizon Sites
    • Add Horizon Users
  • In-Life Ordering
    • Horizon Change Branding
    • Horizon Bolt-Ons
    • Horizon: Managing Subscriptions
    • Horizon Numbers & Porting
  • In-Life Configuration
    • Multi factor Authentication (MFA)
    • Horizon: Configuring the New Solution
    • Horizon Fraud Management
    • Cease a Horizon Company

Features

  • Device Management
    • Device Customisation
    • Yealink DECT – Multiple Users Assigned to a Single Base Station
  • Outgoing Call Settings
    • Click to Dial
    • Call Barge
  • Call Groups
    • Nuisance Call Management for Horizon Call Groups
    • Instant Conference Group
    • Hunt Groups
    • Call Queue Groups
    • Call Pickup
    • Call Park
    • Call Paging
    • Auto Attendant
  • Voicemail
    • Voice Portal
    • Voicemail
    • Horizon Voicemail Map
  • Scheduling
    • Schedules
    • Create a Call Group Schedule
    • Configuring Additional Routing for Christmas Schedules
    • Configuring Schedules for Auto Attendants using a Hunt Group
  • User Call Setup
    • Availability Profiles
    • Busy Lamp Field (BLF)
    • Comfort Messages
    • CLI Presentation
    • Distinctive Ringing for External Calls
    • Do Not Disturb
    • Hot Desking
    • Remote Office
    • Sequential Ringing
    • Twinning
    • 1 or 2 Digit Dialling (Speed Dials)
  • Company Admin
    • Site-to-Site Presentation Policy
    • Music on Hold
    • Horizon Shortcodes
    • Directory
    • Departments
    • Account and Authorisation Codes
  • Incoming Call Settings
    • Call Waiting
    • Call Transfer
    • Call Recording
    • Call Forwarding
    • Call Barring
    • Automatic Call Back
    • Anonymous Call Rejection

Advanced Feature Guides

  • Horizon Integrator
  • Horizon Receptionist Console User Guide
  • Enable Horizon for Microsoft Teams
  • Call Recording
    • Call Recording Service
    • Call Recording – Portal User Guide
    • Call Recording – MFA How to Guide
    • Call Recording – MFA Technical Support
    • Call Recording – Known Behaviours
    • Call Recording – FAQs
  • Integrator
    • Horizon Integrator TAPI User Guide
    • Horizon Integrator Controlled Integrations
    • Horizon Integrator Standard Select Integrations
    • Horizon Integrator Client SDK Engagement Process
    • Horizon Salesforce (Lightning) Adaptor Add-in Guide
  • Call Center Guides
    • Horizon Call Centre Administrators Guide
    • Horizon Internet Explorer Settings for Full Screen Mode
  • Multi-Factor Authentication (MFA)
    • How-To Guide: Horizon Multi-Factor Authentication
    • Multi-Factor Authentication (MFA) FAQs
    • Technical Support Guide: Multi-Factor Authentication
  • Soft Phone Guides
    • Horizon Soft Phone Guide – iOS
    • Horizon Android Soft Phone Guide
    • Horizon Soft Phone Client PC Guide
    • Horizon Setup Soft Phone Client for a user Guide
  • Akixi
    • Akixi Documentation

Technical Support

  • What APIs are Available?
  • Diagnosing and Raising a Fault
    • Horizon Health Check
    • I Have a Problem With Call Connection/Calls are Dropping
    • I Have a Problem With Call Quality
    • I Have a Problem With a Feature
    • I Have a Problem With the Horizon Portal
    • New Call Recording Technical Support
    • Raise a Fault
  • Handset Support
    • Poly Profile Rules and Recovery
    • Cisco Profile Rules and Recovery Process
    • Yealink Profile Rules and Recovery Process
    • Handset Returns
    • Horizon RMA Check List
  • Handset User Guides
    • Poly Handset User Guides
    • Cisco Handset User Guides
    • Yealink Handset User Guides
    • Sennheiser Handset User Guides
  • Known Behaviours
    • Horizon Known Behaviours
    • Horizon SIP ALG

Service Description

  • Horizon Service Descriptions

Horizon Release Notes

  • Horizon Release Notes

T&Cs and SLAs

  • Horizon – Terms and Conditions
  • Horizon – SLAs

Horizon Forms

  • Horizon Forms
View Categories
  • Home
  • Home
  • Horizon
  • T&Cs and SLAs

T&Cs and SLAs

Horizon

  • Horizon – Terms and Conditions
  • Horizon – SLAs

Copyright © 2026 -  Gamma Telecom Ltd

Gamma API
We use cookies to measure performance and make improvements to this service. This includes page views, device/browser, location, and page interactions. We do not collect any information you upload to this site. By agreeing, you consent for your data to be used for this purpose.